Self-Exclusion at Slotshake Casino: How It Works

Self-exclusion in plain terms

Self-exclusion is a voluntary ban you place on yourself. You tell the casino to stop you from gambling for a chosen length of time. During that window the account is frozen. No logins, no deposits, no bets.

It works differently from simply not visiting the site. A self-exclusion is enforced by Slotshake, not by your own willpower. Once it starts, you cannot undo it early by clicking a button or asking support nicely. That firmness is the point. The tool exists for moments when a hard stop helps more than a soft promise to yourself.

Slotshake also removes you from marketing while the exclusion runs. You stop receiving promotional emails, bonus offers, and push notifications tied to your account. If any balance sits in your wallet when you exclude, you can request a withdrawal of your real funds first. The minimum withdrawal is C$20, and standard payout rules still apply. Bonus money and any C$750 + 200 FS welcome credit you had not yet cleared is forfeited when the account closes.

One thing to keep straight: self-exclusion is not the same as deposit limits or a reality check. Those let you keep playing within tighter boundaries. Self-exclusion stops play entirely. Pick the one that matches how much distance you actually need.

Rules for reopening an account

An exclusion does not lift itself the second the term ends. The account stays closed until you take action, and even then Slotshake adds a deliberate pause before anything reopens.

Here is the sequence. When your chosen period expires, the ban does not flip off automatically. You have to contact support and ask to reactivate. From there a cooling-off delay of at least 24 hours applies before the account becomes usable again. This gap is built in on purpose, so a reactivation is never an impulse made at 3am.

Reactivation is refused outright if you chose a permanent or indefinite exclusion. Those do not carry an end date, and no request reopens them. If you selected a fixed term, reactivation is possible only after the full term has passed, not a day sooner. Contact support through live chat, open 24/7, or by email, also 24/7, to start the process.

Expect a fresh identity check. Before your account goes live again, Slotshake may re-run KYC to confirm the request comes from the real account holder. That means a government-issued photo ID such as a passport or driver's licence, plus proof of address issued within the last 90 days. Review usually lands inside 24 to 48 hours, up to three business days at the outside.

Reopening the account does not restore old bonuses. Any welcome package or free spins you forfeited at exclusion stay gone. You come back to a clean slate, real balance only.

Cooling-off periods against full exclusion

People mix these two up constantly. A cooling-off is a short pause. A self-exclusion is a longer, firmer lock. Both take you off the tables, but they suit different situations and unwind in different ways.

A cooling-off is the lighter option. Think of it as a timeout of a day, a week, or a month, after which the account simply becomes available again with no formal reactivation. Self-exclusion runs longer, forfeits pending bonus funds, and demands that manual reactivation step once the term ends. The table lays out where they part ways.

Not sure which fits? Start with the cooling-off if you want a reset and expect to return soon. Reach for self-exclusion when a few days will not be enough and you need the account genuinely out of reach.

The self-exclusion request, step by step

Setting up an exclusion takes minutes, and most of it happens inside your account settings. You confirm who you are, pick a length, and confirm. Slotshake handles the lock from there.

1. Log in and open Responsible Gaming. Sign into your Slotshake account and head to the account or profile menu. Look for the Responsible Gaming or Account Limits section, where the self-exclusion controls live.
2. Choose self-exclusion. Select the self-exclusion option rather than a deposit limit or a short cooling-off. The page explains what the lock covers before you commit.
3. Pick your term. Choose the length that fits: a fixed period such as six months or a year, or a permanent exclusion with no end date. Take a beat here, because a fixed term cannot be shortened once it starts.
4. Withdraw any real balance. Before you confirm, request a payout of your withdrawable funds. The minimum is C$20. Unspent bonus money and free spins will not carry over, so cash out what is genuinely yours first.
5. Confirm the exclusion. Read the summary, tick the confirmation, and submit. The lock takes effect immediately. You are logged out and the account is frozen for the term you set.
6. Contact support if you cannot find the setting. If the option is missing or greyed out, message live chat or email, both open 24/7. Support can apply the exclusion on your behalf and confirm it in writing.

Once submitted, the exclusion is locked in. Slotshake will not reverse it before the term expires, no matter how the request is worded. If you set a permanent exclusion, treat it as final.

Common questions about exclusion

Need to check your funds before stepping away? See withdrawal problems and the full list of payment methods. Having trouble getting in rather than out is a separate matter, covered under login issues.